Queueing models for appointment-driven systems
نویسندگان
چکیده
منابع مشابه
Queueing Systems with Appointment-Driven Arrivals, Non-Punctual Customers, and No-Shows
We consider queueing systems where a finite number of customers arrive over time to a service system, consisting of either a single or multiple servers. The arrival of customers is driven by appointments, with a scheduled appointment time associated with each customer. However, customers are not necessarily punctual and may arrive either earlier or later than their scheduled appointment times. ...
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We develop a queueing model for an appointment-based service system that consists of two queues in tandem: the appointment queue followed by the service queue. Customers join the appointment queue when they call for appointments, stay there (not physically) until the appointment time comes, and then leave the appointment queue and may physically join the service queue, and wait there until serv...
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Specialty clinics provide specialized care for patients referred by primary care physicians, emergency departments, or other specialists. Urgent patients must often be seen on the referral day, while non-urgent referrals are typically booked an appointment for the future. To deliver a balanced performance, the clinics must know how much ‘appointment capacity’ is needed for achieving a reasonabl...
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ژورنال
عنوان ژورنال: Annals of Operations Research
سال: 2009
ISSN: 0254-5330,1572-9338
DOI: 10.1007/s10479-009-0646-9